If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fibre customers might have an Openreach modem installed. 22h06. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. My workaround has been to manually enter DNS settings on each device. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Click on your model of Hub to find out what the lights mean. Get more information on BT Power Save mode. 1:43 PM make sure your device is connected to the WiFi network. How do I create a wireless connection to my BT Business Hub 3 using WPS? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If you haven't I would expect it to go live by midnight tonight. There's a problem. Check you can make a phone call and that there's no noise on the line. You should receive updates from DPD. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. - edited This will tell us at which stage EE have got to. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. 12h58. Web. Press the Restart button. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Find your broadband network login details. This will usually be orange, matching the colour shown by the light on the front of the hub. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. The test socket is your main socket. Your device is not paired to your hub. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. I have reset hub etc - still no internet. So I am going to assume it is that one. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. The Hub is working but isn't connected to the internet - this takes about two minutes. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Has your broadband been activated? If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. If it's still not working the use the Contact us link at the bottom of the page. The BT Smart Hub 2 router is showing a blue light and is definitely on. At the end it will raise a fault for you. Ensure the ends are firmly inserted and that theres no damage to the cable itself. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode This light turns on when it gets no connection. On Monday no lights on the Openreach modem were on. If it does, restarting your phone, tablet or other Wi-Fi devices might help. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Turn it off and then on and try again. Check the broadband lights status section in this table. A blue light means the hub is working fine. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. The PC / wireless printer work fine via the hub wifi network. One of the most effective tricks is the easiest. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. I have connected to master socket but this makes no difference. If you still can't connect to the mobile network, contact us. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. when you dial 1470 17070? Turn it off and on then try again. We'd like to help so please get in touch. I have got a PC plugged direct into the hub - again no internet. If this doesn't fix it call 0800 111 4567. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. 30-05-2020 Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? The light will turn steady blue when your Hub is ready. The Hub was fine / everything in the house was fine - it was a line fault. Has your broadband been activated? Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. 16h28. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Step 4: Scroll down until you see the section called Configure DNS. The light will turn steady blue when your Hub is ready. Take a look at our suggestions below. At first devices did not seem to be working. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. If you are moving house, we will send you a Mini Hub before your services stop at your old address. on Its not the WiFi password but the one underneath please note that this is case sensitive. Simply touch the power button to wake it back up. If it's red after this use the Contact us link at the bottom of the page. Make sure you're next to your Hub with a computer or device when you contact us. Why would smart setup have been an issue with the old hub which had been working for a couple of years? If there's still no light. Often the signal gets better near windows or doors. The power is off, or you've turned the lights off. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Broadband light is blue, but I can't connect to the internet. Your device cannot connect. If there are no lights, check the power cable is in firmly, and connected to the mains. Give it at least three minutes to connect. And the Mini Hub will also work over a 3G signal. Thanks, on 2022 1:55 PM. Your Hub is connected to the EEmobile network via Hybrid Connect. Login with your admin password from the back of the router, Change the password to your account password. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Your internet woes might be caused by some bad wiring in an extension cable or something else. 31-05-2020 Have you received an email advising that your fibre broadband's gone live? Your device can't connect to the mobile network. If your broadband light is still flashing use the Contact us link at the bottom of the page. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. (Instructions for an Android device are here.). Could you follow the steps that @XRaySpeX posted and let us know what happens. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. These are the basics to what your hub lights mean. Do you get a dial tone? If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. If this doesn't fix your issue, please contact us. Give it a minute or two to connect. The light will turn steady blue when your Hub is ready. Power light is blue, but you can't connect to the internet. Wireless security is switched off for one or both wireless channels. The Smart hub should just need connecting staight into the wall socket. on on I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Try switching your device off and on. Open a new web browser window and follow the on-screen help wizard to get connected. Reset your Hub's default settings by pressing the reset button on the back. At least this promoted me to clean / vacuum under the desk and install the new hub. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. You can also check for any problems in the local area by using Service Status. Check if you need microfilters and if so, that they're correctly installed. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Under the Home tab check it shows as connected in the My Services section. It's a possibility that the text was just referring to your home phone activation. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Your broadband is active, but your Hub can't connect. on These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. The "Ready" light: This should be on 24/7. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. EE Limited. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. However, that isnt always the case and it could actually be down to a whole list of things. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. You can switch it back on again via the Hub Manager. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. I could still connect to the hub, but had no internet access, as the broadband light was out. I happened to also have a new Hub ordered on this account a few weeks ago. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). The BT Home Hub 5 is capable of dual AC Wi-Fi. If it's still not working contact BT. 30-05-2020 The power light will stay orange after start up has finished and the broadband light will remain on. CloudFlare DNS is free, fast and seems to respect privacy. I have connected to master socket but this makes no difference. Light on router is blue but no internet connection 1 user liked/thanked this post: They continually take us back to the sign in page which is always just a turning wheel. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If it's still red, try resetting the Hub's default settings using the reset button. If it's still red your Hub might be faulty. Check the power supply and that your Hub is turned on. Did you manage to solve it ? In a web browser type 192.168.1.254 in the address bar and press Enter. 30-05-2020 No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can check for network problems by selecting "Check service status" on the app home screen. on If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Sorry to hear you can't connect to the internet. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. If this isn't the case the first thing to try is restarting your hub. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. If you get stuck, see your hub's set up guide. For a BrightBox: in the Internet section on the initial Status page or. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? First I take it you've replaced the SETUP part with your account username? And if you're using a filter, check that's plugged incorrectly too. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 30-12-2016 In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . weststreet78. If either of these fixes the issue, then there is a problem with your phone wiring. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. 19h00. It has five antennae and uses four Giga ethernet connections. Select your hub from the options below to see what they mean. 23h09, on If it's flashing red, you didn't connect. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. As an aside I rang connections PM today. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. how to cancel BT Broadbandand find the Second, check that you havent got a If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Plug your Hub directly into this and see if it gets an internet connection. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Step 5: Change the configuration from Automatic to Manual. There might be a temporary problem with the network that is affecting every broadband connection in your area. 23h08. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? His main beats include VPN services and antivirus. If it stays green, turn your Hub off and on again. 11:33 PM Announcements, Guides & Community Updates. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Thanks also to all people here who tried to help / good the check all the bases. We had the one about the phone on the 19th. If it's flashing red, you didn't connect. The default setting is to merge the two together so you see only one network name. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Try a few different spots around your house to find the best 4G signal. Does it announce your correct no. - also how do I switch it off? If it's flashing red, it didn't connect - give it a couple of minutes and try again. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. 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blue light on bt hub but no internet connection