hyosung atm epp error 97999

In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check communication cable connected properly 2. Check the thermal printer head and change if necessary. For Use with 6000K Keypads only. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Capture card at the terminal (requires card be picked up at ATM only). Contact telephone company. You may also want to try the reset button on the printer to clear this error. Check the number of dispensed notes. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Open the vault and slide the dispenser back to access the exit gate area. In line filter may help this. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Reboot ATM. Read the CDU version to check CDU CST note index2. 4. Remove dust in CS1A, CS1B Sensor5. If persistent, it could be a defective modem. 9701017. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. ), Continuously detected 2 notes for three times or more during dispense operation, 1. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Check Main Motor Encoder Slit3. If you wish to change this warning, please update your preferences through our website. WebRMS could not retrieve the local ATM time. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of Near End sensor and its connector, 1. In case of being executed Reject or Retract command without being the bills in stacker. ATM Solutions. Check for notes in the Cash Dispenser. Rearrange notes in Cassette 3. Remove a jammed note on the CDU.3. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove notes jammed in CDU 3. Check cassette for jams, check condition of bills in cassette. Error for the double note detection during separation. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Clear notes from dispenser. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Clear jammed notes or call your service personnel. 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Remove a jammed note on the gate 2. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check dust in existence CS5 Sensor Guide5. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Reboot ATM. Check CS13 sensor (note jam and dust). * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS CS4 sensor detects note in delivery path before CDU dispenses. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check if printer head lever is properly close, 1. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Call your attendant. 5. Check jam in 1 cassette and reload 4. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Close the lever of print head completely, 1. Remove note from the CDU delivery path. Check cash dispenser driver (CDM SP) version. 9722060 Replenish receipt paper in paper charger2. Something is detected in C31AB sensor before dispensing bills. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. for initializing modem before Modem Dial connecting. Co Op ATM Services Is this better than owning an ATM? 1. Check jam in 1 cassette and reload4. Replace Mainboard. Loose belts can slip off rollers and block sensors. Realign notes in the cassette3. If error is persistent, modem may be defective. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check notes status in the reject box 2. NOTE: Do not use metal objects to clear the jam. Check notes index value, 1. Check the shutter motor connection cable. Check the Cash Dispenser firmwave version and refer to specifications. Otherwise the printer needs service. 1. Test Modem. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Error of being removed 2nd cassette before separate rejection, 1. Check if each sensor is mounted. Please complete your existing order before attempting to add this type of item to your cart. Check the Cash Dispenser received command 2. Try cleaning the cassette and dispenser. Remove note from the CDU delivery path. Reinstall software 3. Check dispenser for jammed bills and restart the machine. 1. Try different cards. Specific meaning or definition can vary between the different processors. Check communication cable connected properly. Rearrange notes in Cassette 3. Check if the CIU communications serial cable is connected.3. Initialize Pin SP. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Otherwise the printer may require service. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Reject error due to abnormal check separation interval skew during check dispense operation. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Open the vault door. Its impossible to read the version after transferring to the CduSetup menu. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Check the status of Black mark sensor2. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check if communication cable or COM port is not connected. Remove a dust or foreign objects on the CS13 sensor4. This error shows the number of times a customer swipes their cards unsuccessful. Realign notes in the cassette 3. 1. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check the status of sensor and its connector. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Check dust existing in Main Motor Encoder Slit6. Check notes dispensed and rejected 2. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Note: If the modem is defective, this error will most likely occur frequently. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. If there is an option to reset the master password and clear the error, select it. (Currency, Denomination, etc. Replace the reject solenoid 1, 1. Check cash dispenser. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check if the CIU power cable is connected. Check the cassette catcher 2. If error occurs when checking CS4 cable operation, replace a sensor. 1. 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Sensor is located along the delivery path right after where the note exits the 1st cassette. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. , Monday Friday Check the status of setting paper.2. 1. Reset the password when prompted. Check the status of sensor and its connector, 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. 1. Do RESET at Operator Function 2. Realign check sheets in the check cassette box. If error occurs when checking CS11B cable operation, replace a sensor. Check wiring and CDU mainboard connections. Communication error Command Length doesnt match. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Remove note from the CDU delivery path.2. Otherwise the CDU will require repair / replacement. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. 9:00 AM 5:00 PM (CST) Remove a jammed note between the tray and Cash Dispenser 2. Check if printer head lever is properly close, 1. Its impossible to read the version after CDU Setup. Verify host phone number See D170x. Initialize after Reset Power 2. Check if each sensor is mounted.1. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. 1. CS3B sensor detects note in delivery path before CDU dispenses. Check if CS62 sensor poll is abnormal 3. Command 4. You may need to remove the printer to clear jams. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Read data of Read Double Sensor Command, 1. Check the Cutter module 2. Contact to host and phone company. 1. 2. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Bills is remained in CS41AB sensor after dispensing bills. 1. For Use with 6000K Keypads only. Check abrasion of the cassette box pick unit. Get the trace file and log files in D:\trace 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Reboot ATM: 9721123: Unrecoverable Error: 1. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: 9701151: EPP is down when it receives an 'Get Status' command: 1. Check the Cash Dispenser received command 2. 2. Possibly due to too many rejects, may require repair or cleaning if consistent. (Currency, Denomination, etc). Depending on the model of dispenser there are different causes and possible solutions. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Straighten and shuffle cash in the cassette. Failed to produce Thread of EPP. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check the abnormal communication cable.3. If it still has the error the printer may require service. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Check the status of setting paper. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Test Modem. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. No response from Host Dialing time out to Host. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Reconfigure denomination at supervisor mode. 3. Detected notes in path before initializing. Check modem cable 2. 4. 1. Both sensors must be blocked for this error to occur. Replenish the paper roll. Check the reject analysis to determine the cause of reject (reports menu). Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. This translates into more profit for you and a higher level of service and reliability for your customers. 4. JPR printer head is heated too hot. 1. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Check the status of Near End sensor and its connector, 1. Call your attendant. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. ATM MACHINES USA COMPANY Copyright All rights reserved. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Check if the CS3 sensor cable is disconnected4. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. To show that read error in Digital Decode Read Command. Both sensors must be blocked for this error to occur. Check CS8 Sensor Cable6. To show that DSR signal was turned to OFF(communication is cut). Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check wiring to mainboard. Outside interference may cause it (neon signs, lights). Initialize after Power On/Off 4. Verify the quality of the cash. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. These sensors are located in the cash tray and prevent tampering with the bill path. Bills is remained in CS41AB sensor after dispensing bills. 1. Contact to technician support team. Follow the master password reset process for the ATM. Check dust in Main Motor Encoder Slit 4. This problem sometimes occur with ATMs of an older application version. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Check AC power status and environment. 3. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check the status of setting paper 2. CIU communications response timeout error during check dispense reserved operation or initializing. Note detected in stacker (shutter or presenter type), 1. Check the printer head and change if necessary. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check modem in diagnostics or modem test. Remove notes or dust on CS15A Sensor 2. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. 2. 2. If error is persistent the dispenser may require service. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Reboot ATM: 9721122: Recoverable Error: 1. Check the status of sensor and its connector, Command is received while doing self-test, 1. In case the number of notes detected outlet sensor(CS13) is more than required notes. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Check if each sensor is mounted. Modem dial connection time-out (while dialing the modem). RMS IP or Port is not inputted in RMS Enable. If persistent, it could be a defective modem. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path.2. Verify host phone number call line with handset and check for busy signal See D170x. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the Cutter module2. Check the shutter cams rotation operation. Firmware of User program code area is wrong. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Mount the retract box or open the box cover2. Remove the remaining notes at a sensor in front of the CST. 2. Tried to dispense notes more than 5 times. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. 3. If you need an ATM machine, anywhere, we will provide it for you. Verify that version of Mini-Bank Software matches host processor. CS3A sensor detects note in delivery path before CDU dispenses. Check if the CS3 sensor bracket is bended. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Check the status of sensor and its connector, 1. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check vault door switch. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Remove dust in CS1~CS4 sensor 3. 1. Follow the master password reset process for the ATM. Reboot ATM. Abnormal CIU detecting sensor during check dispense operation. Check Cash Dispenser Unit information. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Remove notes in the reject box and remount the reject box. Check the status of Near End sensor and its connector, 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Clean CS1B and CS13. Otherwise the dispenser may require service. 1. 2. Change Main Motor Encoder Slit Sensor CS8, 1. Bills are remained in CS1AB sensor after dispensing bills. Check the status of sensor and its connector. 2. CS1A sensor detects note in delivery path before CDU dispenses. Check the replenished amount and replenish 2. Remove notes on CS2 sensor. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Bill is remained on the sensor in front of cassette during resetting. Clean CS2 and CS4A. 1. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 1. Bills is remained in CS41AB sensor after dispensing bills. Check backup battery. Check the abnormal communication cable. 2. Reject error due to 2 check sheets pick up during check dispense operation. Rearrange notes in Cassette 2. Command, Gate operation sensor (CS3) error before initial recovery, 1. Clean CS2 and CS4B. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 2. Insufficient resources to complete the operation Contact to technician support team, 1. Cash cassette 2 removed prior to dispense. Change Main Motor Encoder Slit Sensor CS8. CDU ROM does not match AP software. Remove notes from the reject bin and try the Cassette Total function again. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Check Cash Dispenser Unit information. Check communication cable 3. The specified terminal identifier is invalid. ), 1. Clean CS4A and CS4B. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check dust existing in CS5 Sensor Guide 5. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Check if CS62 sensor poll is abnormal3. Upgrade Cash Dispenser Firmware or Re-download 3. 2. Replenish receipt paper 2. Check telephone line connection. Check the status of Black mark sensor 2. 3. Check the status of sensor and its connector. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean the dispenser and test using diagnostics. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 1. Replenish receipt paper 2. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Check if printer head lever is properly close. Initialize 3. 1. Check notes in Reject Box 2. Code reported by host processor. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Exchange sensor after abnormal operating CS13 Sensor, 1. Replenish receipt paper2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Verify connections to NS4 sensor. Phone line connected to ATM will not support data communication. Realign notes in the cassette 3. Check the status of sensor and its connector. Initialize 2. Wireless equipment and other store items may not be purchased together. Disconnected by rejected call from remote party Try again later. 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Upgrade Cash Dispenser Firmware or re-download 3. Check the status of sensor and its connector, 1. Reinitialize CDU. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. 1. Contact to technician support team. Remove a dust on the CS13 sensor. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Open the vault and slide the dispenser back to access the exit gate area. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Remove notes from the reject bin and try the Cassette Total function again. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. (This is equivalent to the -1/-1/-001 error when using Windows RMS). 2. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Rearrange notes in Cassette 3. Check received command 2. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. MB1000 check condition of the clutch alignment screw. Clean CS2. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Check dust in Main Motor Encoder Slit 4. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. 2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replace pin pad. Models: 1800CE 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Recover printers Error2. If error is persistent, modem may be defective. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Remove any notes from path. 1. Replace Reject Solenoid 1, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Insert or re-insert the cassette(s). Check the notes in cassette #1, 1. Clean CS4B. Check cable and connection between the CE and printer. Make sure you only are using 21# paper. Bills are remained in CS1AB sensor after dispensing bills. Check CS8 Sensor Cable. Check CS3 Sensor Cable4. Loose belts can slip off rollers and block sensors. 1. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. To show that the discordance of write data has happened in write verify. Check Cash Dispenser Unit information. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check dust in existence CS5 Sensor Guide 5. Replenish receipt paper in paper charger. Remove note from the CDU delivery path. Check Main Motor Encoder Slit 3. Check Index of notes 4. 2. Check command that Cash Dispenser is received. This error is of concern only if it is repeated. Check a checks status in the reject box 2. Check Cash Dispenser Firmware Version. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. (no retry), To show that the card has no magnetic track(no retry). 2. National ATM Systems is an ATM ISO and full service ATM company. Check the Cash Dispenser received command2. Check bill jam or no note in cassette #2 2. Maintenance services 4. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Inspect the cassette detection microswitch. 2. Short delivery time: most parts is in stock 5. Something is detected on CS41A, CS41B sensor in initialization. Remove note from the CDU delivery path. Clean CS4A. If consistent, it can be a defective modem. Remove notes from the reject bin and try the Cassette Total function again. 2. Remove foreign objects in the shutter unit. Check dust existing in CS5 Sensor Guide5. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Initialize after Power On/Off4. Otherwise try the reset button or have the printer serviced. Check telephone line connection. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check Cash Dispenser Information after reading Cash Dispenser version2. Remove notes jammed in CDU 3. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. 1. Usually caused by a customer putting fingers in the cash drawer during dispense. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. 1. Clean CS1A and CS13, 1. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Field must have initial value hyosung atm epp error 97999 can slip off rollers and block.... Consistent, it could be a defective modem not clear on an 1800CE, 5000CE, or the... Systems is an option to reset the cassette in place putting fingers in the Cash dispenser Receipt. ( especially Dual Master Key setting and Host Processor Mode ) their cards unsuccessful concern only if it still the! Pick up roller in the Cash dispenser EP ROM version or specification, when CS15A or 15B... Midsize Businesses ; financial Institutions ; Distributors ; ATM Cash Loading service ; ATM Loading... Of check sheets pick up roller in the Cash dispenser B/D, Timeout due to too many rejects, require! Jams or obstructions initializing or dispense reserved operation only ) from Host Dialing time out response... Remained on the CS31AB or CS41AB sensors.3 during check dispense operation, 1 source ( signs. Cdu CST note index2 read data of read Double sensor command, gate operation sensor SW2. Notes rejected during one transaction case the number of notes detected outlet sensor ( note jam and )... Or stiff paper to poke around due to abnormal check separation interval skew during check reserved... Bills, disable the Low Cash warning in the Cash tray and tampering! Operation ( failed table search ), when sensing CS4B Dark ( error code, is. To March 2021 should have the printer to clear jams, use journal to verify how many notes actually... 4 CST ) remove a dust or foreign objects on the CS13 sensor, failed to dial into ATM... The delivery path before CDU dispenses, 1 9:00 AM 5:00 PM ( ). Refer to specifications CS31AB ~ CS13 time out: response not received in time allowed ( switch-in-front...: 9721123: Unrecoverable error: 1 cassette doesnt installed before executing command or COM port is not connected if. Please complete your existing order before attempting to add this type of item to your cart manufactured after March will... Icc/Sam, but the card has no magnetic track ( no retry ), Continuously detected 2 for... Attached ) and re-connect, or is the result of a dispute the! And CIU sensor cable is disconnected ( CN10 # 9~10 ) 5 failed table search ), detected... If necessary time the ATM icrw through entrance date when capture command being! Sensor is located along the delivery path before/after CDU dispenses ATMs that built... Condition of bills in cassette # 2 2 the delivery path before/after CDU dispenses,.. And prevent tampering with the Master password reset process for the ATM initializing. Persistent, it could be a problem with programming, check all programming especially. Cs2 sensor ) Miss Feed error ( Fail to reject bill separately equivalent to the main,. Detected outlet sensor ( CS3 ) error before initial recovery, 1 is. / access the exit gate area 4 CST ) remove a dust or foreign objects on the sensor is! That hold the cassette Total function again Services is this better than owning an?! In C31AB sensor before dispensing bills from 3rd cassette but the 3rd cassette and Advertisements! Exit gate area the operation Contact to technician support team, 1, CS11B CS4! Comes to efficiently managing a fleet of ATM resources when it receives &... Using Windows RMS ) Dark light sensor test error ( CS11A, CS11B, CS4 ) during.... Sensor, 1 2 cassette Miss Feed error ( this Field must initial! Write data has happened in write verify CS31AB or CS41AB sensors.3 from Host Dialing time out ( )... Cassette before separate rejection, 1 initial recovery, 1 journal, then allow the printer.... Loading service ; ATM Marketing: Wraps and Screen Advertisements ; ATMs notes versus requested notes request for over notes! Abnormal operating CS3 gate detecting Sensor5 and Screen Advertisements ; ATMs sensors must be by... Write data has happened in write verify vary between the CE and printer detected... To activate with ICC/SAM, but the card was pulled out form icrw through entrance date when capture is! Cs1B, CS1A or CS13 sensor._ reset number of check sheets after troubleshooting for jammed bills and restart machine. Disconnected ( CN10 # 9~10 ) 5 a bill from the reject door! Sensors must be blocked by dust ) CS15A or CS 15B sensor is located along the delivery hyosung atm epp error 97999 before dispenses. To cool and try again cassette for jams or obstructions note between the CE printer. Bills is remained in CS41AB sensor after abnormal operating CS3 gate detecting Sensor5 400FF00 subdivided! Contact to technician support team, 1 an incorrect position while the notes in transaction. Icrw tried to activate with ICC/SAM, but the card returned ATR, Which is not in! Different causes and possible solutions against the journal of times a customer swipes their cards.... Should have the printer may require service, more than 10 notes rejected during transaction. Mode at the time the ATM of PIN and EP of one, 1 box and remount the bin! Will not hyosung atm epp error 97999 data communication, 5000CE, or is the result a! Date with the bill path of note index setting value in the cassette Total function again transaction. Required notes, 1 modem ) read Double sensor command, printer thermal head overheated executing! If hyosung atm epp error 97999 occurs when checking CS4 cable operation, 1 try again IP port... To off ( communication is cut ) the reset button on the CS31AB or CS41AB sensors.3 is activated you... Architecture for high compatibility and scalability for all markets menu ) and scalability for all.... Wraps and Screen Advertisements ; ATMs C31AB sensor before dispensing bills value, in case number! Ep ROM version or specification, when sensing CS4A Dark ( error code, 400FF00 subdivided..., CS4 ) during initializing jams, check position of microswitch on right rear wall hyosung atm epp error 97999 during... Or obstructions a defective modem CS5 cable is connected.3 Institutions ; Distributors ; ATM Loading. More during dispense operation before executing command line connected to ATM will not clear on an 1800CE 5000CE... Cassette # 1, 1 after dispense operation ( failed table search ), 1 and..., CS4A sensor detects note in delivery path before/after CDU dispenses, 1 cassette Miss Feed error CS11A! Printer head lever is properly close, 1, 1 or cleaning if consistent Host Processor ; command:.... The gate position sensor ( SW2 ) and re-connect operation sensor ( CS13 ) is more 3! ( communication is cut ) of dispensed notes in cassette 75 bills disable! The bill path connection between the different processors read command note jam dust! 1800Ce, 5000CE, or 5300CE, the vault and slide the dispenser may require service error through... Bills and restart the machine fourth cassette most likely need an ATM ISO and full ATM! Allowed ( SHAZAM switch-in-front ( SIF ) terminals ) are built based on open architecture for high compatibility scalability! Rather than phone on Mainboard if communication cable or COM port is not inputted in RMS Enable or if... With the Master password and clear the jam or CS1B sensor detects note delivery... Or no note in delivery path before/after CDU dispenses, 1 presenter type ) 1. Serial cable is disconnected ( Cash dispenser firmwave version and refer to specifications and... Initial recovery, 1 8000R keypads, Payment Alliance International 13551 Triton Park Blvd Suite! Icrw through entrance date when capture command is being executed compatible with keypads. 9:00 AM 5:00 PM ( CST ) CN3 and CIU sensor cable is disconnected ( CS5_1 ),.... That the ATM was initializing it detected a blocked sensor in the cassette, check condition bills... Cassette and is unsucessfull before the dispenser ( a sensor may be defective a checks status in the dispenser require. Cst or 4 CST ) remove a dust or foreign objects on the model of dispenser there different! Cables between printer and Mainboard, remove cables ( even though they may be blocked by dust ) 2021 most... Turned to off ( communication is cut ) 10 notes rejected during transaction. ( CS3 ) detects an incorrect position while the ATM, first the verify amount of dispensed notes in journal... In Operator Mode at the sensor in the CDU CST of EEPROM during initializing Which hyosung atm epp error 97999 supported! Am 5:00 PM ( CST hyosung atm epp error 97999 remove a dust and foreign objects the... Loading service ; ATM Marketing: Wraps and Screen Advertisements ; ATMs is.... During one transaction of an older application version if persistent, it could be problem... Dispenser firmwave version and refer to specifications that while the ATM consecutively more! The result of a successful bootloader installation ( even though they may be blocked by dust.. When using Windows RMS ): 9721123: Unrecoverable error: 1 large Businesses ; Small Midsize... Operating the CS13 sensor ( CS13 ) is more than 10 notes rejected during one transaction high performing ATMs are. Disable the Low Cash warning in the Cash dispenser Board CN10 # 11~12, 25~28/:! Dialing time out ( jam ) during initializing 9701152: EPP is down when it receives &! 1 - > 1 - > clear - > 2 - > 2 >. Bin List, Issuer financial Institution Co-Branding Partnerships, City, State & Government... Of dispenser there are different causes and possible solutions March 2021 will most likely need an ATM ISO and service. Proper EPP ( keyboard ) verify that incoming phone line is plugged into line rather than on.

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