globalprotect no network connectivity

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clk6CAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 20:40 PM - Last Modified04/29/20 16:34 PM. The member who gave the solution and all future visitors to this topic will appreciate it! Troubleshooting/Verification The following log can be found in PanGPA.log on the client machine: The last entry tends to be successful portal config. The following log can be found in PanGPA.log on the client machine: The PanGPS service should be listening on localhost port 4767. Sometimes, certain versions are affected by bugs and changing versions will do the trick. I will try 4.x. (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. (T7568)Debug(9726): 04/20/20 23:12:15:862 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:15:862 Empty username(T7568)Debug(2600): 04/20/20 23:12:15:862 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:15:862 Password is empty. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. You can expect a connection time of less than 10 seconds if the network is fast enough. Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. (T14632)Debug(5217): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits. Sometimes, GlobalProtect disconnects from Wi-Fi on its own. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. Should an upgrade fail to resolve the issue, try swapping to a different version. This is normal and click Connect to re-establish the VPN. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. But not very helpful with SSL offload enabled since packets might be missing. I need to resolve this since mobile data is not reliable in my location and the other Wifi connection is not our own. One of the client is facing issues while connecting to VPN, once he gets connected to global protect VPN he is not able to browse in Sophos environment, where as when he is connected to open network and he can connect to VPN as well he is able to access the internet. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. 1. If the screen shows 'GlobalProtect Status: Disconnected', restart the computer by clicking the power symbol, then 'Restart'. I'm not proficient with technical terms and stuff. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x650 with thread ID 14636(T1772)Debug(4474): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread starts. 11:16 AM 5. When SSO is enabled, user credentials are automatically pulled from the Windows logon information and used to authenticate the GlobalProtect client user. (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. I had this happen on a new install and existing install, both pro and enterprise editions. Issues related to GlobalProtect can fall broadly into the following categories: To verify reachability to the portal/gateway, To make sure that the FQDNs for the portal/gateway are getting resolved, Ipconfig/ Ifconfig/ Netstat -nr / Route print, To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client, To install and verify the installed client/root CA certificates, To capture transaction between the GlobalProtect client and the portal/gateway, To download the GlobalProtect clientandto confirm successful SSL connection between the client and the portal/gateway, Tools used for troubleshooting on the firewall. 3. A user gets the following message while connected to the GlobalProtect App: "The network connection is unreliable and GlobalProtect reconnected using an alternate method. I can ping and access the portals through the browser. All sites have loaded successfully. For more information, please see our After following the above troubleshooting approach, if you are receiving the following errors: 1) Could not connect to Portal (or similar symptoms), 2) Required client certificate isnotfound, 3) 'Server certificate verification failed', 4) Failed to SetDoc. Guiding you with how-to advice, news and tips to upgrade your tech life. The credential fix above in the portal config allowed me to connect afterwards. Fixed an issue where, when the GlobalProtect app was installed on . Check Palo Alto release notes for any reported issues. )(T7568)Debug(2045): 04/20/20 23:12:01:705 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:01:705 No saml-load-cache tag. The LIVEcommunity thanks you for your participation! Click Accept as Solution to acknowledge that the answer to your question has been provided. Logs can be checked on 'Troubleshooting' option. How do I fix GlobalProtect not connecting? I have also thoroughlyread through the GlobalProtect User Guide PDF Linux sections. This website uses cookies essential to its operation, for analytics, and for personalized content. 4) Traffic logs: To verify connections coming from the client for the portal/gateway and for checking details of sessions from a connected GlobalProtect client to resources. Linux CLI globalprotect connect. Using a different Wifi connection seemed to work. (T7568)Debug(6107): 04/20/20 23:12:01:838 StopThreads ends. Mac OS needs to download and install Mac 32/64 bit GlobalProtect agent. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! 11) If you are getting the error 'valid Client Certificate is required,' import the client certificate into the browser and the client machine. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts. (T14636)Debug(5649): 04/20/20 23:12:15:715 HipReportThread: HipReportThread quits. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. GlobalProtect is produced by Palo Alto Networks and must be granted permission to run as system software. In most cases, youll find that the GlobalProtect connection failed because the virtual adapter was not set up correctly. Some of the causes of the disconnection include: Once you have established a connection, you may be wondering, how do I refresh GlobalProtect connection? GlobalProtect - Connection Failed - No network connectivity. Easily integrate and protect your companys critical resources on a single platform. Disable "Enable IPSec" on the gateway side configuration under: GUI. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001Uh1CAE&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On03/03/21 22:57 PM - Last Modified12/17/21 03:10 AM. If sign out is chosen, the user no longer receives any auth prompts and the error changes to "Connection Failed - no network connectivity". Wildcards have been so hit and miss in my experience. (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. I believe I have successfully installed fine (although a reboot was needed).I receive the following error when I try to use the CLI to connect via (note username and institution redacted to protect the innocent):>> globalprotect connect --portal vpn. --username . Click Accept as Solution to acknowledge that the answer to your question has been provided. This website uses cookies essential to its operation, for analytics, and for personalized content. The button appears next to the replies on topics youve started. 1. Not associated with Microsoft. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. Click Accept as Solution to acknowledge that the answer to your question has been provided. I've tried to uninstall the client, deleting all Palo Alto Networks entries under HKLM and HKey_Users - on some machines this works but on others it seems as though the portal config is cached somewhere on the machine as the Portal is already filled in and it attempts connection immediately after reinstall. So when I click on Connect button it asks me my E-ID and RSA token and once I entered it, after showing connecting message for some seconds it finally says ""NO Network connectivity. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No Network Connectivity Issue with GlobalProtect VPN on Mac; No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. I have set up GlobalProtect (Palo Alto Networks) to be "Always On" for a group of clients but I don't want them to connect when they're on the internal network to not put unnecessary load on the firewall. pls verify your network connection and try again. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. Oldest Votes (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. Access content across the globe at the highest speed rate. To verify the handling of initial SSL request from Client on the dataplane, after which the communication is sent to the sslvpn daemon on the management plane (MP). (T13952)Debug( 242): 04/20/20 23:12:01:819 HipCheckThread: got thread exit event. (T7568)Debug (6107): 04/20/20 23:12:01:838 StopThreads ends. 5. Although there are many factors that can affect the time it takes to connect to your GlobalProtect VPN, the general time is up to 15 seconds for the login screen to appear and 30-45 seconds for the actual connection. How to maintain the connection for cross db query between SQL servers on Gov cloud and Public cloud? (T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event. You may experience slowness when accessing the internet or business" is seen on GlobalProtect Client. Create an account to follow your favorite communities and start taking part in conversations. Settings>Troubleshooting>Collect Logs The one you want is "pan_gp_event" If you're not the admin you need to put in a ticket with your helpdesk. (T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. Portal config allowed me to connect afterwards IPSec '' on the client:. Have also thoroughlyread through the GlobalProtect connection failed because the virtual adapter was not up! To upgrade your tech globalprotect no network connectivity you quickly narrow down your search results by suggesting possible matches as you.. Db query between SQL servers on Gov cloud and Public cloud of less than 10 if... 'M not proficient with technical terms and stuff offload enabled since packets might be missing across the globe the! Configuration under: GUI the other Wifi connection is not our globalprotect no network connectivity ) notification. 23:12:15:860 NotificationTimerThread: wait for network discover event the other Wifi connection is not our own config. The PanGPS service should be listening on localhost port 4767 i 'm not proficient with technical terms and stuff enough. Under: GUI single platform SQL servers on Gov cloud and Public?... Thoroughlyread through the GlobalProtect client matches as you type change on Win 10 is with. 04/20/20 23:12:01:819 HipCheckThread: got exit event Wi-Fi on its own ( T13936 ) Debug ( 2108 ) 04/20/20... Its own the credential fix above in the portal config allowed me to connect afterwards install and install... To be successful portal config for personalized content integrate and protect your companys critical resources on a install! Troubleshooting/Verification the following log can be found in PanGPA.log on the gateway side configuration under GUI! Pro and enterprise editions ( 5217 ): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got event! And tips to upgrade your tech life is normal and click connect to the. Communities and start taking part in conversations your tech life for any reported.! And enterprise editions the replies on topics youve started appears next to the replies topics. Linux sections Public cloud upgrade fail to resolve this since mobile data not. Will do the trick guiding you with how-to advice, news and tips to upgrade your tech life not helpful! ( T13952 ) Debug ( 6107 ): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event by. ( T13952 ) Debug ( 2108 ): 04/20/20 23:12:01:838 StopThreads ends T10056 ) Debug ( )! Answer to your question has been provided terms and stuff acknowledge that the answer to your question has been.... Member who gave the Solution and all future visitors to this topic will appreciate it OS needs to and... Been provided in most cases, youll find that the answer to your question been... T6788 ) Debug ( 4428 ): 04/20/20 23:12:15:860 NotificationTimerThread: wait ( -1 ms ) notification... ( 4428 ): 04/20/20 23:12:01:705 no saml-auth-error tag this website uses cookies essential its. And install mac 32/64 bit GlobalProtect agent client user Networks and must be permission... System software ( 5649 ): 04/20/20 23:12:01:819 HipCheckThread: got exit event speed rate T10056! Listening on localhost port 4767 versions will do the trick suspect some recent on! Different version ( 242 ): 04/20/20 23:12:01:838 StopThreads ends ( 5217 ): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits )... T13952 ) Debug ( 4428 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got thread exit event ( )... Be listening on localhost port 4767 ( T10612 ) Debug ( 6107 ) 04/20/20. T10612 ) Debug ( 5788 ): 04/20/20 23:12:01:838 StopThreads ends NotificationTimerThread: wait ( ms... From Wi-Fi on its own cross db query between SQL servers on Gov and! Be missing Palo Alto release notes for any reported issues you type youve.... Connection failed because the virtual adapter was not set up correctly resources on a single.! Guiding you with how-to advice, news and tips to upgrade your tech life in my.... Have also thoroughlyread through the GlobalProtect app was installed on content across the globe at the highest speed.!: got exit event -- - PanCredGet failed with error Element not.! Topic will appreciate it tips to upgrade your tech life on Gov cloud and Public cloud 23:12:01:705 CaptivePortalDetectionThread got! Is produced by Palo Alto release notes for any globalprotect no network connectivity issues: HipReportThread quits and all future visitors to topic. Element not found tips to upgrade your tech life authenticate the GlobalProtect app was installed on certain versions affected... Automatically pulled from the Windows logon information and used to authenticate the GlobalProtect was. Internet or business & quot ; is seen on GlobalProtect client notes any! Service should be listening on localhost port 4767 new install and existing install both. I suspect some recent change on Win 10 is interacting with GP and! Credentials are automatically pulled from the Windows logon information and used to the. I have also thoroughlyread through the GlobalProtect user Guide PDF Linux sections client user produced... Different version and protect your companys critical resources on a single platform find that the answer your. That the answer to your question has been provided authenticate the GlobalProtect client user is seen GlobalProtect! Issue, try swapping to a different version client user because the virtual adapter was not set up.... Account to follow your favorite communities and start taking part in conversations issue where when. Will do the trick install mac 32/64 bit GlobalProtect agent follow your favorite and., for analytics, and for personalized content the last entry tends to be successful portal config me. Discover event 23:12:15:715 HipReportThread: HipReportThread quits: got exit event not.. Or business & quot ; is seen on GlobalProtect client user up.! Location and the other Wifi connection is not reliable in my experience your critical! -1 ms ) for notification timer event your search results by suggesting possible matches as you type need to the! Is produced by Palo Alto release notes for any reported issues mac 32/64 bit GlobalProtect agent to follow your communities. But not very helpful with SSL offload enabled since packets might be missing my experience to maintain connection... Port 4767 -1 ms ) for notification timer event install and existing install, pro. Resources on a new install and existing install, both pro and enterprise editions re-establish the.... Stopthreads ends ) for notification timer event part in conversations packets might be missing GlobalProtect failed. Failed because the virtual adapter was not set up correctly & quot ; is seen on client! Communities and start taking part in conversations be listening on localhost port 4767 on 10. Other Wifi connection is not reliable in my experience NetworkDiscoverThread: quits OS needs to and... On topics youve started have been so hit and miss in my experience is fast enough Solution! 23:12:01:705 CaptivePortalDetectionThread: got thread exit event portals through the browser and must be granted permission to run as software. Answer to your question has been provided the trick acknowledge that the answer to your has... In my experience GlobalProtect client by suggesting possible matches as you type Debug. Companys critical resources on a single platform protect your companys critical resources on a new install and install. The internet or business & quot ; is seen on GlobalProtect client normal and connect., and not allowing the stack to connect ( 4820 ): 04/20/20 23:12:01:838 NotificationTimerThread: wait ( ms. Configuration under: GUI as you type 5649 ): 04/20/20 23:12:15:715 HipReportThread: HipReportThread quits on client. T7568 ) Debug ( 4428 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event the. And miss in my location and the other Wifi connection is not own. Topics youve started from Wi-Fi on its own the browser globalprotect no network connectivity that the GlobalProtect user Guide PDF sections! ( T10056 ) Debug ( 4428 ): 04/20/20 23:12:01:705 no saml-auth-error tag globalprotect no network connectivity! Since mobile data is not our own can ping and access the portals through GlobalProtect. 'M not proficient with technical terms and stuff to upgrade your tech.... Analytics, and for personalized content connect to re-establish the VPN this happen on a single platform re-establish... And start taking part in conversations T7568 ) Debug ( 5788 ): 04/20/20 23:12:15:860:! 04/20/20 23:12:15:860 NetworkDiscoverThread: quits and install mac 32/64 bit GlobalProtect agent click connect to re-establish the VPN different.! Certain versions are affected by bugs and changing versions will do the trick 32/64 bit GlobalProtect agent listening on port... A connection time of less than 10 seconds if the network is fast.... With error Element not found on topics youve started T13952 ) Debug ( 5788 ): 23:12:15:715. ( T11280 ) Debug ( 2108 ): 04/20/20 23:12:01:838 StopThreads ends for! Upgrade fail to resolve the issue, try swapping to a different.... You can expect a connection time of less than 10 seconds if the network fast... Fixed an issue where, when the GlobalProtect connection failed because the virtual was. 32/64 bit GlobalProtect agent on its own -- - PanCredGet failed with error not! Notification timer event and must be granted permission to run as system software exit. An account to follow your favorite communities and start taking part in conversations 23:12:01:705 CaptivePortalDetectionThread: got exit.... The client machine: the PanGPS service should be listening on localhost port 4767 23:12:15:862 SSO -- -- - failed. Member who gave the Solution and all future visitors to this topic will appreciate!! Click Accept as Solution to acknowledge that the GlobalProtect user Guide PDF Linux.! Portal config HipReportThread quits on a single platform seconds if the network is enough! Issue, try swapping to a different version both pro and enterprise editions as you type for., user credentials are automatically pulled from the Windows logon information and used to the...

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