photos show what you will receive, please look at all of them before purchasing! If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. The name of the authenticator doesnt strike me as reassuring. This doesn't give the authenticator much to work with. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. The seller may exclude original shipping costs from the refund. The price points are expected to go down to $250 and over eventually. Many people think because those shoes sell for big money they are high quality. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. Just don't purchase sneakers through eBay anymore. You find an item with the Authenticity Guarantee badge and purchase it. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. 3. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Copyright 1995-2023 eBay Inc. All Rights Reserved. The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. I noticed it from more legitimate pictures on another site. Both of these are higher up than eBay, and one way or another, you'll get your refund. Even if you have other proof of authentication, we are unable to validate any external evidence. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. When you make a sale, you have to send the item to the authenticator's address provided by eBay. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. There will not be an option to appeal these cases, as the appeals have already been denied. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. I would be up that guys ass getting at LEAST partial refund on that bs. eBay is not the supplier of products under the Authenticity Guarantee service. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Man, bummer. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Evidence of successful delivery to the authenticator When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery The buyer returned the item used or damaged. When a shoes is worn and worth half value, youre entitled to get your money back. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Have a blessed day. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. This program is terrible. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Might have some protection there. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Once the item has passed inspection it will be shipped to the buyer. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. It's very annoying. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. These are desirable items and could likely sell more than your purchase price. Opened a dispute and they closed it, even when it was 2 different shoes. How does Authenticity Guarantee work? . From found to yours. Purchased on eBay as authentic I made a purchase on ****. The pictures completely neglected any neon green anything. Mainly, the entire top of the shoe that has blatant neon green colors. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. I looked up the shoes on different sites just to see if the price I got was decent. They also must be sold to a buyer located in the continental US. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Idk lol but i dont think I would ever purchase "worn once" sneakers. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Are you a buyer looking for more information? Withdrawals may be covered separately by the eBay vault. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. new authentic pandora american football dangle charm 799530c01. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. The seller should put more effort into resolving the issue as should ebay ! If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Something went wrong. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. "money back guarantee" if you should not be fully satisfied . To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Some people would complain if a shoe like this was sent back. Are you a buyer looking for more information? Is there anything I can do here? No contacting the seller, no refunds, period. To maintain that trust, we expect all members to treat each other with respect. Expensive lesson. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer.
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ebay authenticity guarantee problems